COMPARE AT YOUR OWN RISK

Tweet Be Happy: Don’t Compare! A few weeks ago, I was at a trade show where I got to spend some time with my colleagues in the field of customer loyalty and customer culture. I delight in catching up with old friends and meeting new ones. I thrill in learning what the leaders in the field […]

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ARE YOU DEVIANT?

Tweet What do Michael Jordon, Mylie Cyrus, Rosa Parks, Tony Hsieh (CEO of Zappos), Lady Gaga and families with healthy children in West Bengal India all have in common? Positive Deviance. They’ve all done or are doing something that puts them at the far right end of the “bell curve” of normal distribution.  They are […]

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CREATING NEW HABITS

Tweet Some psychologists say that all it takes to create a new habit is 21 days of doing it and that will be enough to ingrain it. Some say 30 days. And some neurologists say that it MAY take as long as six months to fully set a new habit in place if you are […]

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CREATE A MORNING RITUAL

Tweet Every morning, before the day has a chance to get to you, set your intention for the day. I like to start my morning ritual with gratitude. I think about all things for which I am grateful (not the least of which is waking up.) I give thanks for the night’s sleep, the comfy […]

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WATCH YOUR LANGUAGE

Tweet Language structures reality and impacts the way we feel. “No, I can’t get it to you on Thursday,” feels differently than “What I can do is get it to you first thing on Friday morning.” They basically say the same thing but one sets an “I can” framework and the other an “I can’t.” […]

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LIKE THE BIRDS

Tweet According to Fast Company magazine, in an article called “You Say You Want A Revolution” there’s a lot to be said for looking at patterns in nature as we think about our organizations. Looking at the social structure of birds can teach us a lot, according to physicist Hai-Tao Zhang at the University of […]

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